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Terms That Keep Your Account Safe

These terms govern how your bosku11 account works — from opening it to making deposits via DANA, OVO, or GoPay, and everything in between. Access depends on local law and is available only where permitted in eligible regions.

Account EligibilityWallet & Payment RulesFair Use PolicyAccount SecurityAccess by Eligible Region
bosku11 Terms That Keep Your Account Safe
HOW WE PROTECT YOU

Security and Fairness on Your Account

Your account security is built into how we handle data, cookies, and access. We keep your information only as long as your account is active or as required by applicable regulations. If you want to request a copy of what we hold, or ask us to remove your data, contact our support team with your account ID and the specific request.

Account Data

We store only what's needed to operate your account — login credentials, transaction history via DANA, OVO, or GoPay, and session data. Nothing beyond that.

Cookie Use

We use cookies to keep your session active across devices, so switching from mobile to desktop doesn't log you out mid-session. You can manage cookie settings in your browser.

Access Control

Your account is yours alone. We flag logins from unrecognised devices and may ask you to verify via OTP before access is granted — that step protects your wallet balance.

Data Requests

To request your data, update account details, or ask about retention periods, contact support with your registered account ID. We handle these through our official support channel.

REACH OUR TEAM

How to Contact Us About These Terms

If something in these terms is unclear or you need to dispute a decision on your account, our support team handles that directly. Reach us through live chat inside your account dashboard, or send a message via our official email channel. For wallet-related questions — say your OVO or GoPay deposit cleared but your balance hasn't updated — live chat gets you a faster response.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Available for account, payment, and terms queries including DANA and GoPay deposit disputes.

Email Support

Send your query with your account ID and a clear description. We respond to terms and account-related questions through this channel.

Help Center

Our help center covers common terms questions — account eligibility, wallet rules, and what happens when access is restricted in your region.

Common Questions About Our Terms

Real questions from accounts like yours — answered straight, no filler.

Account access is open to individuals where local law in Indonesia permits. You must be using your own identity and your own wallet — DANA, OVO, or GoPay registered in your name.

No. Each account is for one person only. Sharing login details or letting someone else transact on your account is a breach of these terms and can lead to suspension.

If your DANA, OVO, or GoPay transaction shows as complete but your account balance hasn't changed, contact live chat with your transaction reference number. We check the wallet record directly.

We post updates here before they take effect. Continuing to use your account after an update means you accept the revised terms. We recommend checking this page when you see a notice in your dashboard.

Send a request through our email support channel with your account ID and what you need — a copy of your data, a correction, or full removal. We handle it through the same support path.

Any part of these terms that conflicts with local law where you're based does not apply to you. The remaining terms stay in force. Access itself depends on eligibility under local regulations.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.